There are occasions when an SQL database can get quite full depending on how many calls are going across the various MCU infrastructure components that are added to your Synergy MANAGE installation.
Browse to Administration > Global Settings.
There are three settings that can be changed to lower the size of the DB.
- Delete raw CDR data older than (days)
This can be set to 30 days to purge old data in the system much sooner.Processed customer data is not deleted.
- Delete call attempts CDR data older than (days)
This can be lowered to 90 days. Call attempts older than the number of days set here will automatically be deleted from the SQL database.
- Delete audit history older than (days)
Further information about this can be found within our documentation
We also recommend basic database administration tasks like shrinking files on the SQL database and regular backups.